Booking Conditions & Terms of Letting

1. Contract: The Contract for a short-term holiday rental shall be made between the Owner and the Hirer. It will be entered into when the deposit is processed and the Owner issues a letter of confirmation, either by post or email. The Contract shall be governed by, and construed in accordance with, the law of England and Wales.

The Contract will be subject to all of the following booking conditions.

2. Purpose of letting: The accommodation can only be rented by the Hirer for his/her sole use for short-term holiday purposes. Sub-letting is not allowed and the property may not be shared with anyone who is not a member of the Hirer’s party.

3. Payment: A deposit of 30% of the booking fee is payable on booking. The deposit is non-refundable. The booking will not be accepted until the deposit is paid. The outstanding balance will be due 8 weeks before the start of the holiday. For bookings less than 8 weeks before the start of the holiday the full amount is payable on booking.

Directions to the property and instructions for collection of the keys will be sent upon receipt of the full payment. Payment can be made by by bank transfer or cheque, details of which will be supplied on receipt of a completed, signed booking form.

VAT is not applicable.

4. Cancellation: Any cancellation made by the Hirer, for whatever reason, shall be in writing. If the Hirer cancels a booking that has been accepted by the Owner the Hirer is responsible for the total amount as agreed at the time of booking. Grove Cottage cannot refund any rental fees, except in the case of a Covid-19 condition, as stated below. It is strongly recommended for you to take out holiday insurance to protect against such circumstances.

5. COVID-19

If you have to cancel your booking due to a local lockdown or another reason related to Coronavirus before your arrival at Grove Cottage and the full booking fee has been paid, the Owner will try to re-let your holiday dates. If the property is re-let, you’ll receive a 70% refund. However, if the property cannot be re-let, you’ll receive a refund of 30% of the total amount or a credit note for a future booking, as applicable.

If any of your party/family or yourself feel unwell before travelling to Grove Cottage you must stay at home. If you suspect any of your party/family or yourself may have Covid-19 symptoms during your stay, you must inform the Owner and return home immediately. You may not self-isolate in the cottage – not returning immediately to your home will incur additional costs of additional weekly rental and any other costs relating to the rehousing/reimbursement of further incoming guests. No refunds will be avaialbe in this circumstance. Before you travel, you should check the relevant legislation and guidance that applies to you, your location, your destination and the make-up of your party. If you believe your booking is affected by public health measures, please inform the Owner immediately. For latest COVID-19 guidance from the Welsh Government please visit: https://gov.wales/coronavirus

6. Non-Availability of Property: Should the case arise that the property, for

reasons beyond the Owner’s control, is not available after the booking has been accepted, a refund will be available if this situation occurs. The Hirer will have no further claim on the Owner.

7. Period of Hire: Rentals are on a Friday-to-Friday basis and commence, unless otherwise notified, at 5 pm on the day of arrival and terminate at 9 am on the day of departure. The hirer must vacate the premises by the specified time of 9 am.

8. Number of Persons in the Property: The number of persons occupying the property must not exceed four (4), with the exception of a baby as a fifth person, who must be under 2 years of age – a cot and high chair are available.

By law the names and addresses of all occupiers of the cottage must be submitted on the booking form. The Owner reserves the right to refuse entry to the entire party if this condition is not observed or if additional people stay. On occurrence of these situations all occupants will leave the property immediately, without a refund of any monies paid.

The Hirer must accept responsibility for the safety of their children at all times.

9. Care of the Property: The Hirer is responsible for the accommodation and undertakes to take all reasonable and proper care of it. On leaving it must be left clean and tidy and in a good state of order. Any breakages, damages or loss of property (i.e. keys) must be made known to the Owner, immediately. The Hirer is legally bound to reimburse the Owner for replacement, repair or extra cleaning costs.

10. Covid-19 Care Conditions: The cottage is to be kept clean with cleanliness and safety in mind at all times. Do not put disposal/sanitising hand wipes down the toilet – a bin is provided. Open the windows at least an hour before you leave (weather permitting). Remove all food from the cupboards and fridges. Empty all rubbish bins (there are 4) in the property and deposit bags outside. Strip the bed linen and put in the bag provided. Load and start the dishwasher of all used crockery/glasses/cutlery.

11. Noise and Annoyance: The Hirer is to respect the well being of those occupants of adjoining or nearby properties and not to cause any annoyance or become a nuisance. Complaints from adjoining or nearby occupants regarding your behaviour may result in the requirement for all occupants to leave the property immediately, without a refund of any monies paid.

12. Electricity & Heating: There are electric heaters and storage heaters in the cottage and the cost of these is included in the rental cost. For the open fire, if required, there is a supplement charge made for the provision of coal / logs and kindling, please see additional section on the booking form.

12A Charging an electric car – There is no Charge-Point at the cottage. If there is a requirement to charge a vehicle with an extension lead, there will be an extra charge and the Hirer must state on the booking form if this is to be the case.

13. Linen: Sheets, Duvets, Pillowcases, Tea Towels, Bath mat and Oven gloves are included in the rental cost. The Hirer is required to supply their own towels.

14. Pets: are not allowed.

15. Smoking: The property has a non-smoking policy, which includes all tobacco products, e-cigarettes, e-liquids and vaping products.

16. Right of Entry: The Owner or their representatives shall be allowed the right of entry to the property at all reasonable times, for the purposes of inspection or to carry out any necessary repairs or maintenance.

17. Liability: The accommodation is provided as advertised and no liability can be accepted for any personal injury, or loss or damage to personal property however caused.

18. Complaints: Any complaints or concerns that you may have about the Property or the Property’s condition must be communicated to the Owner at the time the issue first comes to your attention. The Owner will accept no liability for complaints or concerns raised by you, which relate to the Property or to the Property’s condition, which you raise after your departure from the Property.

November 2021